Delete your account
You can delete your CraveLocals account yourself, from the website or the app. Deletion is immediate and permanent.
From the website
Log in, open Account (linked from the top of the ordering page and the cook dashboard), and choose Delete my account. You will be asked to enter your password and type DELETE.
From the app
Customers: tap Account at the top of the home screen. Cooks: open the Kitchen tab and scroll to the bottom. Then choose Delete my account and confirm the same way.
If you can no longer sign in
Email support@cravelocals.com with the subject Delete my account, from the email address on the account. We verify the request by replying to that address, and complete it within 30 days.
What is deleted
- Your login and password — you are signed out everywhere and your email address is released.
- Your name, phone number and delivery addresses.
- For cooks: your kitchen profile, menu and dish photos, uploaded permits and identity documents, and your Stripe payout account.
- Any review comments you wrote.
What is kept, and why
Records of completed orders — amounts, dates, payment references and refunds — are retained in anonymized form because we are legally required to keep payment and tax records, and cooks need them for their own accounting. Star ratings you gave are kept so cooks' averages stay accurate. None of these can be linked back to you once your account is deleted.
When deletion has to wait
We cannot delete an account while an order is still in progress, or (for cooks) within 7 days of a paid order or while the Stripe account holds a balance waiting to be paid out. The app tells you exactly what is blocking it and what to do.